Windows SDK Error Codes

The stack might return errors in the call backs or as return values. Here’s the list – if you get an error code, just cross check here to see the semantics of the error and what can be done about it.

Description Error code Mitigation
Success – request is successful 0 None
Feature is not supported 1 Please contact support if you see this error.
Wrong sequence or usage 2 Check the code samples
Invalid parameter 3 Check app key and secret, user ID and token
Module loading failed 4 Contact support if you see this repeatedly. If not, just leave and join meeting again
Memory allocation failure 5 Check if you have multiple processes running or running out of memory
Internal service error 6 Contact support if you see this repeatedly. If not, re-init the stack
Initialization error 7 Follow sample code initialization example
Not Authenticated before use 8 Use App key and secret to authenticate first
No recording in process. 9 Check the recording status and use this function when recording is in process
Can’t find transcoder module. 10 Make sure zTscoder.exe is inside “bin” folder
Video service not ready. 11 Contact support if you see this repeatedly. If not, just quit the stack and reinit
Permission error 12 If you are not host, this could happen if you don’t have permission to record.
Internal error 13 Contact zoom support if you repeatedly see this